Terms of service

Last updated: August 5, 2026

1. Who we are and what you're agreeing to

Queensway is the online store at queensway.shop, operated by Queensway ("Queensway", "we", "us"). Queensway is powered by Shopify, which enables us to provide the store to you.

By browsing the store or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy, which form part of these Terms. If you don't agree, please don't use the store. You must be at least the age of majority in your place of residence to make a purchase.

2. Products and accuracy

We take care to present our products accurately, including dimensions, materials, and photography. Colours and finishes can display differently across screens, and hand-finished pieces may show minor variations that are characteristic of the product rather than defects. We may update product descriptions, adjust our range, or discontinue products at any time. If we discover a material error in a listing — for example in price or description — that affects an order you've placed, we'll contact you, and you may cancel for a full refund.

3. Orders and acceptance

Placing an order is an offer to purchase. Your order is accepted when we send your order confirmation, and we must receive payment before dispatch. We may decline or cancel an order where we reasonably suspect fraud, where a pricing or stock error has occurred, or where an order violates these Terms — and if we ever cancel an order you've paid for, we'll notify you and refund you in full. You can cancel any order free of charge before it ships, as set out in our Refund Policy.

Purchases may be for personal or business end-use, including residential and commercial design projects. Unauthorised bulk purchasing for resale is not permitted without our written agreement.

4. Prices and payment

Prices are shown in the currency selected at checkout and may change at any time; the price you pay is the price displayed when you place your order, confirmed in your order confirmation email. Unless stated otherwise, prices exclude taxes, shipping, and any customs or import charges, which are shown at checkout or described in our Shipping Policy. Promotions may carry their own terms, which govern if they conflict with these Terms. You confirm that you're authorised to use your chosen payment method and that your billing information is accurate and current.

5. Shipping and delivery

Dispatch and delivery are described in our Shipping Policy. Delivery times are estimates rather than guarantees, and we aren't responsible for carrier or customs delays outside our control — but we stand behind every parcel: if an order is lost in transit or meaningfully late, our Refund Policy's replace-or-refund commitment applies. Risk of loss passes to you on delivery to your address.

6. Returns, refunds, and warranty

Returns, refunds, cancellations, and our 12-month limited warranty are governed by our Refund Policy, including a 45-day return window from delivery. Nothing in these Terms limits any rights or guarantees you hold under applicable consumer protection law, including under Ontario consumer protection legislation and EU or UK consumer law, which apply in addition to our policies.

7. Using the store

You may use the store only for lawful purposes. You agree not to interfere with the store's operation or security; introduce viruses or malicious code; scrape, harvest, or collect data or personal information from the store; impersonate any person; post or transmit unlawful, infringing, or abusive content; or use the store to send spam. Automated tools and agents accessing the store must identify themselves as such, must not evade measures that distinguish automated from human use, and must honour any restrictions we place on automated access. We may suspend or terminate access for violations of this section, and you remain responsible for amounts owing on orders already placed.

8. Reviews and feedback

We welcome honest reviews and feedback, including critical ones. If you submit reviews, photos, suggestions, or other content, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, adapt, and display that content in connection with our business, and you confirm it's your own, it's truthful, and you've disclosed any incentive you received in connection with it. We may decline to publish or may remove content that is unlawful, deceptive, infringing, or abusive.

9. Intellectual property

The store and its content — including text, images, video, graphics, and their arrangement — are owned by Queensway or our licensors and protected by intellectual property laws. We grant you a limited licence to access and use the store for personal shopping and legitimate business purchasing. You may not otherwise reproduce, distribute, modify, or create derivative works from store content without our written permission. The Everdene name and logo are our trademarks; Shopify's marks belong to Shopify; other marks belong to their respective owners.

10. Third-party links and tools

The store may include links to third-party websites or optional third-party tools that we don't control or monitor. They're provided as-is for your convenience; your use of them is at your own discretion and subject to the third party's own terms, and we aren't responsible for their content, products, or practices.

11. Relationship with Shopify

Everdene is hosted by Shopify, but your purchases are made directly with Queensway. You acknowledge that Shopify is not a party to, and is not responsible for, any sale between you and us, and you release Shopify and its affiliates from claims arising from your purchases and transactions with us.

12. Disclaimers and limitation of liability

The store and its content are provided on an "as is" and "as available" basis, and to the extent permitted by law we disclaim implied warranties and conditions relating to the store itself, including that it will be uninterrupted or error-free. To the fullest extent permitted by law, our total liability for any claim arising from a purchase is limited to the amount you paid for the product giving rise to the claim, and neither party is liable for indirect, incidental, or consequential damages such as lost profits.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law — including liability for fraud or gross negligence — or any non-waivable consumer guarantee, and some jurisdictions don't allow certain exclusions, so parts of this section may not apply to you.

13. Indemnity

You agree to indemnify Queensway and its directors, employees, and service providers against third-party claims and reasonable costs arising from your breach of these Terms or your unlawful use of the store.

14. General

If any provision of these Terms is found unenforceable, the remainder stays in effect. Our not enforcing a provision isn't a waiver of it. These Terms, together with the policies they reference, are the entire agreement between you and us regarding the store and replace any earlier versions. You may not assign your rights under these Terms without our consent; we may assign ours in connection with a reorganisation or sale of the business. Sections that by their nature should survive — including intellectual property, disclaimers, limitation of liability, and governing law — survive termination.

15. Governing law and disputes

These Terms are governed by Federal Government of Canada, and the courts there have jurisdiction — except that if you're purchasing as a consumer, you keep the benefit of any mandatory consumer protections and venue rights of the country or province where you live. Before any formal dispute, please contact us at support@queensway.shop: almost every issue is resolved by our support team within a business day.

16. Changes to these Terms

We may update these Terms from time to time by posting the revised version on this page with an updated date, and we'll provide any notice required by law for material changes. Continued use of the store after changes take effect constitutes acceptance of the revised Terms.